We're aware of the cause of the intermittent network loss, and have placed a fix in place to prevent it. We are observing the issue now.
Services have been solid since last update. Replacement network switch has since been installed and allnof the network ports patched. Our Sydney Globalswitch core ring is restored.
A failing network switch failed in a way that caused intermittent topology changes to our sydney network ring.
We have removed the device now entirely and are testing customer services