All systems are operational

Past Incidents

Wednesday 25th September 2024

Bishkek Network [KYRGYZSTAN] Cable cut, network offline externally

We are aware of a major cable breakage in front of this datacenter in Kyrgyzstan. Technicians are working on it and initial ETA is 3-4 hours for recovery

  • Issue was resolved on the day. Total outage time was 3 hours. Cause was a physical damage caused by a third party digger in front of the datacenter building.

  • We have been informed that they are hopeful of having fibers reconnected within the hour

  • Thursday 12th September 2024

    US Servers [US] Uplink for HE offline

    We are working with an upstream provider around the connectivity to several pops

  • USA network is now back to normal operations

  • Tuesday 25th June 2024

    DCI Network [ID] Network outage

    Network appears up and down at this stage with significant packetloss to an upstream provider.

  • Network has been stable for last 2 hours so we will close this one off

  • DCI Network [ID] id-dci POP network not being advertised to certain networks

    We are investigating network propagation issues via Indonet

  • It looks like network access to global telcos has been restored. We will keep an eye on it and watch out for the cause when it comes in to advise customers accordingly.

  • Tuesday 24th October 2023

    UK Servers [UK] London POP suite 2 offline for emergency room migration

    Due to an emergency cooling issue, some servers are being moved between rooms. We expect this to resolve ongoing issues there shortly

  • Services have now all returned at this site.