We are aware of a major cable breakage in front of this datacenter in Kyrgyzstan. Technicians are working on it and initial ETA is 3-4 hours for recovery
Issue was resolved on the day. Total outage time was 3 hours. Cause was a physical damage caused by a third party digger in front of the datacenter building.
We have been informed that they are hopeful of having fibers reconnected within the hour
Thursday 12th September 2024
US Servers[US] Uplink for HE offline
We are working with an upstream provider around the connectivity to several pops
USA network is now back to normal operations
Tuesday 25th June 2024
DCI Network[ID] Network outage
Network appears up and down at this stage with significant packetloss to an upstream provider.
Network has been stable for last 2 hours so we will close this one off
DCI Network[ID] id-dci POP network not being advertised to certain networks
We are investigating network propagation issues via Indonet
It looks like network access to global telcos has been restored. We will keep an eye on it and watch out for the cause when it comes in to advise customers accordingly.
Tuesday 24th October 2023
UK Servers[UK] London POP suite 2 offline for emergency room migration
Due to an emergency cooling issue, some servers are being moved between rooms. We expect this to resolve ongoing issues there shortly