All systems are operational

Past Incidents

Thursday 29th October 2020

Sydney Network [SYDNEY] Emergency Switch Replacement [au-nsw-gbl1-l6-rm2-r1-sw2]

An internal fan has failed on top-of-rack switch [au-nsw-gbl1-l6-rm2-r1-sw2] causing some overheat warnings for the past 90 minutes. No noticeable network issues are occurring however we will perform an emergency replacement of the whole switch at 2am AEST to avoid potential issues tomorrow during peak periods.

Customers connected to this device should expect approximately 30 seconds of downtime on the secondary LAN port for their equipment (this may show up as primary depending on your equipment). We believe all customers in this rack are configured in a bonded configuration, so we expect this process should be transparent without significant outages for anybody affected.

  • Switch has been entirely swapped out. all services should be running as normal.

  • Network Switch to be replaced at 02:00 AEST

  • Saturday 17th October 2020

    MNDC1 Network [MONGOLIA] ndc1 network outage

    We are investigating a network outage at the Mongolia ndc1 site

  • Network appears to be back again. We will continue to watch it.

  • Saturday 26th September 2020

    MNDC1 Network [MONGOLIA] mndc1 network loss

    Network loss to MNDC1 in Mongolia.

  • Network appears to be restored.

  • Incident looks to be affecting all other services at this DC. We will continue watching for updates.

  • Tuesday 22nd September 2020

    Melbourne Network [AUSTRALIA - VICTORIA] Network Packetloss

    Packetloss in AU - VIC

  • Provider has been brought back online and everything looks normal

  • It looks like one particular upstream experienced flapping causing significant packetloss for non-telsta/non-peered network traffic inbound during those flaps.

    We have disabled them pending further notice

  • We are currently investigating some major packetloss that occurred within the Victoria datacenter POP approximately 8 minutes ago