All systems are operational

Past Incidents

Saturday 12th June 2021

Sydney GlobalSwitch Servers [SYDNEY] vmh83 offline

vmh83 offline due to motherboard failure. A tech is heading to the datacenter to replace it.

  • Service was restored and all services operating as normal again.

  • ETA 20 minutes

    • Friday 28th May 2021

    MNDC1 Network [MN] MNDC Network issues

    Outage at this location, investigating if network or power outage as it appear to affect more than just us

  • Appears an upstream within the datacenter had a network outage affecting several services.

    Everything is now back online, albeit with a low level of packetloss internationally. We will monitor it closely.

    • Sunday 21st February 2021

    Perth Network [AUPERTH] Network loss / probable power outage

    We have seen a loss of the Perth datacenter POP via diverse paths, we are expecting a likely power outage. Will update once we have further information

  • Services are all back up as one power feed has been restored.

    We are running on a single power feed at this time.

  • Confirmed as a double feed power outage.

    One power feed has been restored and we are working to get customer VMs online shortly

    • Monday 28th December 2020

    Thailand Network [TH] Network Routing Offline

    Network is unreachable both domestically and internationally. We are working with an upstream carrier to determine the cause

  • Services appear restored and related to connectivity between datacenters in Thailand. We are still awaiting a full report as to what happened.

    • Monday 7th December 2020

    [USA] NewYork Datacenter powerloss

    Power has returned but there's some network issues that we are still investigating

  • Upstream network is now restored and routes are flowing via normal methods again.

  • Power was lost again, but has been restored permanently this time.

    We are still working with the network upstream to get access. In the meantime traffic is being diverted via australia or UK over private links

  • Upstream BGP services are offline causing blackholing of our outbound traffic due to RPF policies in place at the upstream. We've redirected traffic via private link back to Australia just to give access to services albeit with higher latency.

    We've raised the issue with the upstream and hope to have it resolves soon.

    • Thursday 29th October 2020

    Sydney Network [SYDNEY] Emergency Switch Replacement [au-nsw-gbl1-l6-rm2-r1-sw2]

    An internal fan has failed on top-of-rack switch [au-nsw-gbl1-l6-rm2-r1-sw2] causing some overheat warnings for the past 90 minutes. No noticeable network issues are occurring however we will perform an emergency replacement of the whole switch at 2am AEST to avoid potential issues tomorrow during peak periods.

    Customers connected to this device should expect approximately 30 seconds of downtime on the secondary LAN port for their equipment (this may show up as primary depending on your equipment). We believe all customers in this rack are configured in a bonded configuration, so we expect this process should be transparent without significant outages for anybody affected.

  • Switch has been entirely swapped out. all services should be running as normal.

  • Network Switch to be replaced at 02:00 AEST

    • Saturday 17th October 2020

    MNDC1 Network [MONGOLIA] ndc1 network outage

    We are investigating a network outage at the Mongolia ndc1 site

  • Network appears to be back again. We will continue to watch it.

    • Saturday 26th September 2020

    MNDC1 Network [MONGOLIA] mndc1 network loss

    Network loss to MNDC1 in Mongolia.

  • Network appears to be restored.

  • Incident looks to be affecting all other services at this DC. We will continue watching for updates.

    • Tuesday 22nd September 2020

    Melbourne Network [AUSTRALIA - VICTORIA] Network Packetloss

    Packetloss in AU - VIC

  • Provider has been brought back online and everything looks normal

  • It looks like one particular upstream experienced flapping causing significant packetloss for non-telsta/non-peered network traffic inbound during those flaps.

    We have disabled them pending further notice

  • We are currently investigating some major packetloss that occurred within the Victoria datacenter POP approximately 8 minutes ago

    • Wednesday 24th June 2020

    Amazon / Megaport Connectivity Sydney

    Some traffic to Amazon/Megaport peers being dropped.

  • We believe this issue should be fixed. Incident existed for a window between 05:00 and 06:35 AEST.

    A router route table was flushed as it got itself into an inconsistent state due to maintenance from an upstream.