All systems are operational

Stickied Incidents

Thursday 4th August 2022

Sydney Network [AU-SYDNEY-EQUINIX] Network connectivity issues

Some network loss to some international carriers was lost between 02:04 - 02:15 UTC specifically in our Equinix Sydney site which has different carriers to our other Sydney sites. We have disabled the affected upstream which restored connectivity to these carriers and will continue to monitor the situation.

  • Service appears stable again, closing issue

  • Past Incidents

    Thursday 4th August 2022

    Sydney Network [AU-SYDNEY-EQUINIX] Network connectivity issues

    Some network loss to some international carriers was lost between 02:04 - 02:15 UTC specifically in our Equinix Sydney site which has different carriers to our other Sydney sites. We have disabled the affected upstream which restored connectivity to these carriers and will continue to monitor the situation.

  • Service appears stable again, closing issue

  • Tuesday 29th March 2022

    Sydney Network [SYDNEY] Telstra Connectivity Sydney

    At 1:01AM, our systems detected traffic between our network and Telstra stopped working immediately at one of our upstream networks. We manually dropped our IPTransit upstream to Telstra at 1:04AM and are investigating the cause.

    Sunday 30th January 2022

    MNDC1 Network [MONGOLIA] NDC Network offline

    Our network appears offline at this location. Our techs are investigating.

  • Network appears to have returned. We believe this affected more than us, and likely related to an upstream network.

    We are continuing to watch things at this location.

  • Thursday 13th January 2022

    MNDC1 Network [MONGOLIA] MNDC Network Problems

    We are aware of a network issue at this datacenter, we are investigating now

  • Marking the issue as resolved

  • Services have just come back up, we will monitor the situation

  • We do not have any ETA for service restoration at this time. We will await updates from MNDC team

  • It appears the entire datacenter network is offline (not just us). We will post further information as it becomes available.

  • Saturday 1st January 2022

    RackCorp Email [GLOBAL] Exchange Delivery Delays

    Due to a bug in Microsoft Exchange, some delays were experienced earlier in the day today. All emails should now be delivered. If you have any continued problems, please let us know.

  • Flagging services as back to normal

  • Tuesday 26th October 2021

    US East Network (New York) [USA] New York - Network loss

    An upstream network carrier at this datacenter is undertaking emergency maintenance. We expect services to be back to normal in the next 15 minutes.

  • Services have now returned

  • Wednesday 13th October 2021

    US East Network (New York) [USA] New York Packetloss

    We are aware of particular ports being blocked by a large upstream carrier for inbound traffic. We suspect it is ddos related, but are looking into it.

  • We are now routing around the affected vendor. It appears they may have some ddos issues theyre working through for another client

  • Thursday 19th August 2021

    Sydney Network [AU-SYDNEY] Intermittent network loss

    We're aware of the cause of the intermittent network loss, and have placed a fix in place to prevent it. We are observing the issue now.

  • Services have been solid since last update. Replacement network switch has since been installed and allnof the network ports patched. Our Sydney Globalswitch core ring is restored.

  • A failing network switch failed in a way that caused intermittent topology changes to our sydney network ring.

    We have removed the device now entirely and are testing customer services