Some systems are experiencing issues

Past Incidents

Wednesday 5th October 2022

Sydney Network [AU-SYDNEY] resolver stopped responding in GlobalSwitch GS1

One of the anycasted DNS resolvers in Sydney Globalswitch gradually stopped responding around 15:10pm Sydney time. Approximately 25% of requests were not being serviced. Customers with both resolvers configured would have noticed delays for some DNS queries.

The issue was fixed around 16:00pm Sydney time.

We are not sure of the cause at this time, other than it would be related to a resolver software bug. We will investigate further and tweak our monitoring to pick up on this particular type of non-responsive situation

Thursday 4th August 2022

Sydney Network [AU-SYDNEY-EQUINIX] Network connectivity issues

Some network loss to some international carriers was lost between 02:04 - 02:15 UTC specifically in our Equinix Sydney site which has different carriers to our other Sydney sites. We have disabled the affected upstream which restored connectivity to these carriers and will continue to monitor the situation.

  • Service appears stable again, closing issue

    • Tuesday 29th March 2022

    Sydney Network [SYDNEY] Telstra Connectivity Sydney

    At 1:01AM, our systems detected traffic between our network and Telstra stopped working immediately at one of our upstream networks. We manually dropped our IPTransit upstream to Telstra at 1:04AM and are investigating the cause.

    Sunday 30th January 2022

    MNDC1 Network [MONGOLIA] NDC Network offline

    Our network appears offline at this location. Our techs are investigating.

  • Network appears to have returned. We believe this affected more than us, and likely related to an upstream network.

    We are continuing to watch things at this location.

    • Thursday 13th January 2022

    MNDC1 Network [MONGOLIA] MNDC Network Problems

    We are aware of a network issue at this datacenter, we are investigating now

  • Marking the issue as resolved

  • Services have just come back up, we will monitor the situation

  • We do not have any ETA for service restoration at this time. We will await updates from MNDC team

  • It appears the entire datacenter network is offline (not just us). We will post further information as it becomes available.

    • Saturday 1st January 2022

    RackCorp Email [GLOBAL] Exchange Delivery Delays

    Due to a bug in Microsoft Exchange, some delays were experienced earlier in the day today. All emails should now be delivered. If you have any continued problems, please let us know.

  • Flagging services as back to normal

    • Tuesday 26th October 2021

    US East Network (New York) [USA] New York - Network loss

    An upstream network carrier at this datacenter is undertaking emergency maintenance. We expect services to be back to normal in the next 15 minutes.

  • Services have now returned

    • Wednesday 13th October 2021

    US East Network (New York) [USA] New York Packetloss

    We are aware of particular ports being blocked by a large upstream carrier for inbound traffic. We suspect it is ddos related, but are looking into it.

  • We are now routing around the affected vendor. It appears they may have some ddos issues theyre working through for another client