All systems are operational

Past Incidents

Sunday 13th November 2022

New Zealand Network [NZ] Network unreachable for some networks outside of nz

Network issue is being investigated

  • Network is now fully back. Awaiting update from carroer as to the cause

  • Upstream carrier kmows about issue and is investigating

    • Wednesday 5th October 2022

    Sydney Network [AU-SYDNEY] resolver stopped responding in GlobalSwitch GS1

    One of the anycasted DNS resolvers in Sydney Globalswitch gradually stopped responding around 15:10pm Sydney time. Approximately 25% of requests were not being serviced. Customers with both resolvers configured would have noticed delays for some DNS queries.

    The issue was fixed around 16:00pm Sydney time.

    We are not sure of the cause at this time, other than it would be related to a resolver software bug. We will investigate further and tweak our monitoring to pick up on this particular type of non-responsive situation

  • Services appear to be stable since last update, closing this issue off

    • Thursday 4th August 2022

    Sydney Network [AU-SYDNEY-EQUINIX] Network connectivity issues

    Some network loss to some international carriers was lost between 02:04 - 02:15 UTC specifically in our Equinix Sydney site which has different carriers to our other Sydney sites. We have disabled the affected upstream which restored connectivity to these carriers and will continue to monitor the situation.

  • Service appears stable again, closing issue

    • Tuesday 29th March 2022

    Sydney Network [SYDNEY] Telstra Connectivity Sydney

    At 1:01AM, our systems detected traffic between our network and Telstra stopped working immediately at one of our upstream networks. We manually dropped our IPTransit upstream to Telstra at 1:04AM and are investigating the cause.

    Sunday 30th January 2022

    MNDC1 Network [MONGOLIA] NDC Network offline

    Our network appears offline at this location. Our techs are investigating.

  • Network appears to have returned. We believe this affected more than us, and likely related to an upstream network.

    We are continuing to watch things at this location.

    • Thursday 13th January 2022

    MNDC1 Network [MONGOLIA] MNDC Network Problems

    We are aware of a network issue at this datacenter, we are investigating now

  • Marking the issue as resolved

  • Services have just come back up, we will monitor the situation

  • We do not have any ETA for service restoration at this time. We will await updates from MNDC team

  • It appears the entire datacenter network is offline (not just us). We will post further information as it becomes available.

    • Saturday 1st January 2022

    RackCorp Email [GLOBAL] Exchange Delivery Delays

    Due to a bug in Microsoft Exchange, some delays were experienced earlier in the day today. All emails should now be delivered. If you have any continued problems, please let us know.

  • Flagging services as back to normal