Affected services:

  • Network

Packetloss and latency Sydney

Opened on Friday 8th March 2019, last updated

Resolved — Closing issue as all customers are reporting services available

Posted by sysop

Monitoring — Issue was found to be a router that rebooted for undetermined reasons, followed by a corrupted config file (null'd bytes in a critical location) that prevented a lot of inter-datacenter routes from working. We have fixed this memory card in the affected router and will bring it back online shortly

Posted by sysop

Investigating — We're identified a router that is causing significant routing issues in Sydney we are working on disabling it

Posted by sysop

Investigating — One of our upstreams injected a bunch of cutomer routes that left one of our routers in a

Posted by sysop

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by sysop