Affected services:

  • Network

Sydney globalswitch network issue

Opened on Thursday 5th September 2019, last updated

Resolved — In response to the issues caused by an outage to a legacy part of our network tonight, new additional anycasted DNS resolvers have been deployed throughout Sydney GlobalSwitch in several suites to avoid DNS resolver problems in future. IP Addresses are still: 110.232.116.126 110.232.119.126 In addition, we have commenced the decommission of an old legacy router by having new routers take over some gateway traffic and we will progressively phase it out over the following week.

Posted by sysop

Resolved — Services are back to normal. We will work with affected customers to determine individual outage causes that were caused by the loss of power to some of our legacy equipment.

Posted by sysop

Monitoring — Some customers may notice a small network issue for 30 seconds while we do some preventative network maintenance.

Posted by sysop

Monitoring — Issue is power related. One of the power feeds will be disconnected for at least 24 hours while maintenance is performed

Posted by sysop

Monitoring — Network is restored. If youre still experiencing problems, please raise a support request

Posted by sysop

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by sysop